Reducing incivility in the workplace: results of a three-part educational intervention

Abstract

Background: Incivility among nursing staff has a negative impact on the workplace environment. The purpose of this study was to determine whether a three-part educational intervention improved the work environment in two units of a major health sciences hospital.

Method: Staff (N = 94) participated in assessments of the intervention at designated time points postintervention. Interviews of eight volunteer participants followed the intervention.

Results: Perceived acts of incivility decreased significantly for both units. Self-efficacy increased for both units, whereas collective efficacy decreased for one unit and increased for the second unit. Qualitative data supported the positive impact but identified that participants were not confident their units could effectively combat incivility without refresher sessions.

Conclusion: A three-part educational intervention was effective in decreasing incidences of perceived incivility and increasing self-efficacy. Collective efficacy might be improved and sustained with unit refresher sessions or regular discussion.