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Review
. 2015;58(4):548-64.
doi: 10.1080/00140139.2015.1015623. Epub 2015 Apr 2.

Advancing a sociotechnical systems approach to workplace safety--developing the conceptual framework

Pascale Carayon  1 , Peter Hancock, Nancy Leveson, Ian Noy, Laerte Sznelwar, Geert van Hootegem
Affiliations
Review

Advancing a sociotechnical systems approach to workplace safety--developing the conceptual framework

Pascale Carayon et al. Ergonomics. 2015.

Abstract

Traditional efforts to deal with the enormous problem of workplace safety have proved insufficient, as they have tended to neglect the broader sociotechnical environment that surrounds workers. Here, we advocate a sociotechnical systems approach that describes the complex multi-level system factors that contribute to workplace safety. From the literature on sociotechnical systems, complex systems and safety, we develop a sociotechnical model of workplace safety with concentric layers of the work system, socio-organisational context and the external environment. The future challenges that are identified through the model are highlighted.

Practitioner summary: Understanding the environmental, organisational and work system factors that contribute to workplace safety will help to develop more effective and integrated solutions to deal with persistent workplace safety problems. Solutions to improve workplace safety need to recognise the broad sociotechnical system and the respective interactions between the system elements and levels.

Keywords: complexity; sociotechnical system; system interactions; system levels; workplace safety.

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Figures

Figure 1
Figure 1. A general model of a sociotechnical safety control structure in STAMP (Leveson 2012).
Figure 2
Figure 2. Model of sociotechnical system for workplace safety.
See this image and copyright information in PMC

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