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Review
. 2015 Mar;28(2):82-85.
doi: 10.1177/0840470414562639. Epub 2015 Feb 2.

Hardwiring improvement to achieve exceptional outcomes: Staff as leaders driving performance

Jody L Tone  1 , Anna Salonga  1 , Jocelyn Bennett  2 , Lynne Strathern  3
Affiliations
Review

Hardwiring improvement to achieve exceptional outcomes: Staff as leaders driving performance

Jody L Tone et al. Healthc Manage Forum. 2015 Mar.

Abstract

This article will discuss the experiences of two organizations who have driven process improvement through frontline ownership using the National Health Services' Releasing Time to Care (RTC) program. Through the implementation of RTC, frontline staff learn how to gather information from colleagues, stakeholders, and literature to design potential improvements.

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