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Editorial
. 2015 Jun;24(6):352-5.
doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14.

Taking complaints seriously: using the patient safety lens

Thomas H Gallagher  1 , Kathleen M Mazor  2
Affiliations
Editorial

Taking complaints seriously: using the patient safety lens

Thomas H Gallagher et al. BMJ Qual Saf. 2015 Jun.
No abstract available

Keywords: Human error; Patient safety; Quality improvement.

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