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Editorial

. 2015 Jun;24(6):352-5.

doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14.

Taking complaints seriously: using the patient safety lens

Thomas H Gallagher¹, Kathleen M Mazor²

Affiliations

Affiliations

¹ Department of Medicine, University of Washington, Seattle, Washington, USA.
² Meyers Primary Care Institute, University of Massachusetts Medical School, Worcester, Massachusetts, USA.

PMID: 25977314
DOI: 10.1136/bmjqs-2015-004337

Editorial

Taking complaints seriously: using the patient safety lens

Thomas H Gallagher et al. BMJ Qual Saf. 2015 Jun.

. 2015 Jun;24(6):352-5.

doi: 10.1136/bmjqs-2015-004337. Epub 2015 May 14.

Authors

Thomas H Gallagher¹, Kathleen M Mazor²

Affiliations

¹ Department of Medicine, University of Washington, Seattle, Washington, USA.
² Meyers Primary Care Institute, University of Massachusetts Medical School, Worcester, Massachusetts, USA.

PMID: 25977314
DOI: 10.1136/bmjqs-2015-004337

No abstract available

Keywords: Human error; Patient safety; Quality improvement.

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