Street-level bureaucracy: an underused theoretical model for general practice?

Affiliations

¹ Division of Primary Care and Public Health, Brighton and Sussex Medical School, Brighton.
² General Practice and Primary Care, Institute of Health and Wellbeing, University of Glasgow, Glasgow.

Review

Maxwell J F Cooper et al. Br J Gen Pract. 2015 Jul.

. 2015 Jul;65(636):376-7.

doi: 10.3399/bjgp15X685921.

¹ Division of Primary Care and Public Health, Brighton and Sussex Medical School, Brighton.
² General Practice and Primary Care, Institute of Health and Wellbeing, University of Glasgow, Glasgow.

No abstract available

References

1. Lipsky M. Street-level bureaucracy and the analysis of urban reform. Urban Aff Rev. 1971;6:391–409.
1. Lipsky M. Dilemmas of the individual in public services. In: Lipsky M, editor. Street-level bureaucracy. Dilemmas of the Individual in Public Services. 2nd edn. New York, NY: Russell Sage Foundation; 2010.
1. Bovens M, Zouridis S. From street-level to system-level bureaucracies: how information and communication technology is transforming administrative discretion and constitutional control. Public Adm Rev. 2002;62(2):174–184.
1. Moore ST. The theory of street-level bureaucracy: a positive critique. Administration and Society. 1987;19(1):74–94.
1. Thompson F. Street-level bureaucracy: dilemmas of the individual in public services. J Health Polit Policy Law. 1983;7(4):968–970.