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. 2016 Feb;99(2):220-6.
doi: 10.1016/j.pec.2015.09.001. Epub 2015 Sep 3.

Clinician empathy is associated with differences in patient-clinician communication behaviors and higher medication self-efficacy in HIV care

Tabor E Flickinger  1 , Somnath Saha  2 , Debra Roter  3 , P Todd Korthuis  4 , Victoria Sharp  5 , Jonathan Cohn  6 , Susan Eggly  6 , Richard D Moore  3 , Mary Catherine Beach  3
Affiliations

Clinician empathy is associated with differences in patient-clinician communication behaviors and higher medication self-efficacy in HIV care

Tabor E Flickinger et al. Patient Educ Couns. 2016 Feb.

Abstract

Objective: We examined associations of clinicians' empathy with patient-clinician communication behaviors, patients' rating of care, and medication self-efficacy.

Methods: We analyzed 435 adult patients and 45 clinicians at four outpatient HIV care sites in the United States. Negative binomial regressions investigated associations between clinician empathy and patient-clinician communication, assessed using the Roter Interaction Analysis System (RIAS). Logistic regressions investigated associations between clinician empathy and patient ratings of clinician communication, overall satisfaction, and medication self-efficacy.

Results: Clinicians in the highest vs. lowest empathy tertile engaged in less explicitly emotional talk (IRR 0.79, p<0.05), while clinicians in the middle vs. lowest engaged in more positive talk (IRR 1.31, p<0.05), more questions (IRR 1.42, p<0.05), and more patient activating talk (IRR 1.43, p<0.05). Patients of higher empathy clinicians disclosed more psychosocial and biomedical information. Patients of clinicians in both the middle and highest (vs. lowest) empathy tertiles had greater odds of reporting highest medication self-efficacy (OR 1.80, 95% CI 1.16-2.80; OR 2.13, 95% CI 1.37-3.32).

Conclusions: Clinician empathy may be expressed through addressing patient engagement in care, by fostering cognitive, rather than primarily emotional, processing.

Practice implications: Clinicians should consider enhancing their own empathic capacity, which may encourage patients' self-efficacy in medication adherence.

Keywords: Empathy; HIV/AIDS; Medication adherence; Patient–clinician communication; Self-efficacy.

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Conflict of interest statement

Conflicts of interest: None, for all authors.

Comment in

  • Clinician empathy is a complex phenomenon.
    Finset A, Ørnes K. Finset A, et al. Patient Educ Couns. 2016 Feb;99(2):171-2. doi: 10.1016/j.pec.2015.12.016. Epub 2015 Dec 31. Patient Educ Couns. 2016. PMID: 26776489 No abstract available.

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