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. 2015 Nov 13;12(11):14429-44.
doi: 10.3390/ijerph121114429.

Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies

Siqi Zhao  1 , He Liu  2 , Hongkun Ma  3 , Mingli Jiao  4   5 , Ye Li  6 , Yanhua Hao  7 , Yihua Sun  8 , Lijun Gao  9 , Sun Hong  10 , Zheng Kang  11 , Qunhong Wu  12 , Hong Qiao  13
Affiliations

Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies

Siqi Zhao et al. Int J Environ Res Public Health. .

Abstract

A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers' opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034-1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523-2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085-8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels.

Keywords: healthcare workers; social support; strategies; workplace violence.

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