Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Randomized Controlled Trial
. 2016 Mar;58(3):254-64.
doi: 10.1097/JOM.0000000000000680.

A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate the Added Benefit of Onsite Group Support

Didier Allexandre  1 , Adam M Bernstein, Esteban Walker, Jennifer Hunter, Michael F Roizen, Thomas J Morledge
Affiliations
Randomized Controlled Trial

A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate the Added Benefit of Onsite Group Support

Didier Allexandre et al. J Occup Environ Med. 2016 Mar.

Abstract

Objective: The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support.

Methods: One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year.

Results: Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes.

Conclusion: A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.

PubMed Disclaimer

Figures

FIGURE 1
FIGURE 1
Flow of participants in the trial. CTL, Control; quest, questionnaire; WSM, Web-based stress management; WSMg1, Web-based stress management and group support; WSMg2, Web-based stress management and group and expert support; WSMg, WSMg1 and WSMg2.
See this image and copyright information in PMC

References

    1. Limm H, Angerer P, Heinmueller M, et al. Self-perceived stress reactivity is an indicator of psychosocial impairment at the workplace. BMC Public Health 2010; 10:252. - PMC - PubMed
    1. Figueredo VM. The time has come for physicians to take notice: the impact of psychosocial stressors on the heart. Am J Med 2009; 122:704–712. - PubMed
    1. Das S, O’Keefe JH. Behavioral cardiology: recognizing and addressing the profound impact of psychosocial stress on cardiovascular health. Curr Atheroscler Rep 2006; 8:111–118. - PubMed
    1. Lillberg K, Verkasalo PK, Kaprio J, et al. Stressful life events and risk of breast cancer in 10,808 women: a cohort study. Am J Epidemiol 2003; 157:415–423. - PubMed
    1. Azagba S, Sharaf MF. Psychosocial working conditions and the utilization of health care services. BMC Public Health 2011; 11:642. - PMC - PubMed

Publication types