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Review
. 2016 May 25;80(4):58.
doi: 10.5688/ajpe80458.

The Emerging Issue of Digital Empathy

Christopher Terry  1 , Jeff Cain  1
Affiliations
Review

The Emerging Issue of Digital Empathy

Christopher Terry et al. Am J Pharm Educ. .

Abstract

Empathy can have strong positive effects on patient outcomes, increase patient satisfaction, and reduce malpractice litigation. With modern advances in technology, however, the appropriate expression of empathy in today's age is being threatened, largely as a result of psychological processes that form online disinhibition. The digitization of health care and the corresponding decrease in the expression of empathy may be cause for concern. Because empathy is strongly correlated to positive health outcomes and is an important part of health professions in general, the construct of digital empathy should be considered for integration into health professions curricula.

Keywords: communication skills; health communication; pharmacy education.

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