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. 2016 Nov;52(8):1022-1032.
doi: 10.1007/s10597-016-0039-x. Epub 2016 Jun 20.

Using Routine Outcome Measures to Provide Feedback at the Service Agency Level

David Roe  1   2 , Liron Lapid  3   4 , Vered Baloush-Kleinman  5 , Paula Garber-Epstein  2 , Miriam Isolde Gornemann  2 , Marc Gelkopf  1   2
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Using Routine Outcome Measures to Provide Feedback at the Service Agency Level

David Roe et al. Community Ment Health J. 2016 Nov.

Abstract

The use of routine outcome measurement (ROM) to assess service effectiveness has been on the rise in mental health settings. However, there is a scarcity of information on the use of ROM data to provide feedback to teams of service providers. In this paper we review the existing literature to identify the principles that can guide the use of ROM data as feedback with the aim to improve quality of service provision in mental health settings. We present a pilot trial of 12 agencies participating in group feedback sessions. The guiding principles and core processes, the procedure and implementation in a pilot trial, lessons learned and future directions are discussed. Based on this experience we conclude that using ROM to implement group feedback among mental health stakeholders is feasible and can generate discussions and directions for improvement.

Keywords: Feedback to mental health service agencies; Mental health; Rehabilitation services; Routine outcome measures.

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