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. 2016 Jul-Aug;21(120):34-7.
doi: 10.1016/j.sger.2016.05.008.

[Internal and external assessment of nursing home residents' satisfaction]

[Article in French]
Stéphane Sanchez  1 , Nadia Cohen  2 , François Bertin-Hugault  2 , Marc Antoine Sanchez  3 , Moustapha Dramé  4 , Philippe Denormandie  2
Affiliations

[Internal and external assessment of nursing home residents' satisfaction]

[Article in French]
Stéphane Sanchez et al. Soins Gerontol. 2016 Jul-Aug.

Abstract

Quality improvement procedures and measuring the satisfaction of nursing home residents is a major priority. A study assessed the differences between the results of a survey conducted by internal staff and of one carried out by an external service provider to evaluate the satisfaction of the residents of a nursing home.

Keywords: assessment; nursing home; quality; qualité; resident; résident; satisfaction; établissement d’hébergement pour personnes âgées dépendantes; évaluation.

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