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Randomized Controlled Trial
. 2017 Sep;15(5):427-433.
doi: 10.1370/afm.2122.

Impact of Scribes on Physician Satisfaction, Patient Satisfaction, and Charting Efficiency: A Randomized Controlled Trial

Risha Gidwani  1   2 , Cathina Nguyen  3 , Alexis Kofoed  2 , Catherine Carragee  2 , Tracy Rydel  2 , Ian Nelligan  2 , Amelia Sattler  2 , Megan Mahoney  2 , Steven Lin  4
Affiliations
Randomized Controlled Trial

Impact of Scribes on Physician Satisfaction, Patient Satisfaction, and Charting Efficiency: A Randomized Controlled Trial

Risha Gidwani et al. Ann Fam Med. 2017 Sep.

Abstract

Purpose: Scribes are increasingly being used in clinical practice despite a lack of high-quality evidence regarding their effects. Our objective was to evaluate the effect of medical scribes on physician satisfaction, patient satisfaction, and charting efficiency.

Methods: We conducted a randomized controlled trial in which physicians in an academic family medicine clinic were randomized to 1 week with a scribe then 1 week without a scribe for the course of 1 year. Scribes drafted all relevant documentation, which was reviewed by the physician before attestation and signing. In encounters without a scribe, the physician performed all charting duties. Our outcomes were physician satisfaction, measured by a 5-item instrument that included physicians' perceptions of chart quality and chart accuracy; patient satisfaction, measured by a 6-item instrument; and charting efficiency, measured by time to chart close.

Results: Scribes improved all aspects of physician satisfaction, including overall satisfaction with clinic (OR = 10.75), having enough face time with patients (OR = 3.71), time spent charting (OR = 86.09), chart quality (OR = 7.25), and chart accuracy (OR = 4.61) (all P values <.001). Scribes had no effect on patient satisfaction. Scribes increased the proportion of charts that were closed within 48 hours (OR =1.18, P =.028).

Conclusions: To our knowledge, we have conducted the first randomized controlled trial of scribes. We found that scribes produced significant improvements in overall physician satisfaction, satisfaction with chart quality and accuracy, and charting efficiency without detracting from patient satisfaction. Scribes appear to be a promising strategy to improve health care efficiency and reduce physician burnout.

Keywords: efficiency; electronic health records; medical scribes; patient satisfaction; primary care physicians; randomized controlled trial; work satisfaction.

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Conflict of interest statement

Conflicts of interest: authors report none.

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