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. 2017 Dec;38(4):541-547.
doi: 10.1007/s10912-017-9479-8.

Beyond the Chief Complaint: Our Patients' Worries

V M Chau  1 , J T Engeln  2 , S Axelrath  2 , S J Khatter  2 , R Kwon  2 , M A Melton  2 , M C Reinsvold  2 , V M Staley  2 , J To  2 , K J Tanabe  2 , R Wojcik  2
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Beyond the Chief Complaint: Our Patients' Worries

V M Chau et al. J Med Humanit. 2017 Dec.

Abstract

Fourth-year medical students at the University of Colorado School of Medicine distributed cards to patients in the emergency department asking, "What Worries You Most?" The patients' responses provided insight about their most pressing concerns, often unrelated to their "chief complaints."

Keywords: Chief complaints; Communication; Emergency department; Humanism; Patient experience; Patient-centered care; Provider-patient relationship.

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