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Book

Conflict Management

Yasmyne Ronquillo  1 , Vickie L. Ellis  2 , Tammy J. Toney-Butler
In: StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing; 2025 Jan.
.
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Free Books & Documents
Book

Conflict Management

Yasmyne Ronquillo et al.
Free Books & Documents

Excerpt

Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace setting, it often involves personal agendas, insights, or goals versus the agendas, insights, or goals of the group or team. Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or is beneficial to the group. However, the perception of conflict is often negative.

Conflict can, in fact, be positive if it is managed properly. Conflict can promote team-building skills, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess, for the success of the team, group, unit, or employees they lead.

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Conflict of interest statement

Disclosure: Yasmyne Ronquillo declares no relevant financial relationships with ineligible companies.

Disclosure: Vickie Ellis declares no relevant financial relationships with ineligible companies.

Disclosure: Tammy Toney-Butler declares no relevant financial relationships with ineligible companies.

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