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. 2018 Jul;26(5):597-604.
doi: 10.1111/jonm.12587. Epub 2018 Jan 10.

Organisational efficiency and co-worker incivility: A cross-national study of nurses in the USA and Italy

Sara Viotti  1 , Daniela Converso  1 , Lydia E Hamblin  2 , Gloria Guidetti  1 , Judith E Arnetz  2
Affiliations

Organisational efficiency and co-worker incivility: A cross-national study of nurses in the USA and Italy

Sara Viotti et al. J Nurs Manag. 2018 Jul.

Abstract

Aim: To examine the relationship of co-worker incivility with organisational efficiency, workload and intention to leave in nursing samples from two different countries, the USA and Italy.

Background: Organisational efficiency has received little attention as a possible correlate of co-worker incivility in the nursing management literature. Studies on co-worker incivility have primarily been carried out in North America and no cross-national studies are available.

Method: Data were collected by a self-report questionnaire involving nurses from the USA (n = 341) and Italy (n = 313).

Findings: Organisational efficiency was negatively associated with workload, co-worker incivility and intention to leave in both samples. The path from co-worker incivility to intention to leave was also positive and significant in both samples. Workload was positively associated with co-worker incivility and intention to leave in the US sample, but not in the Italian sample.

Conclusion: The present study suggests that organisational efficiency is central to understanding both co-worker incivility and intention to leave among nurses.

Implications for nursing management: Nurse administrators should adopt interventions aimed at fostering organisational efficiency in an effort to reduce nurse co-worker incivility.

Keywords: co-worker incivility; conservation of resource theory; cross-national study; intention to leave; organisational efficiency; workload.

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Figures

FIGURE 1
FIGURE 1
Graphical representation of the study hypotheses
See this image and copyright information in PMC

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