Qualitative analysis and conceptual mapping of patient experiences in home health care

Abstract

This study explored patient experiences in home health care through a literature review, focus groups, and interviews. Our goal was to develop a conceptual map of home health care patient experience domains. The conceptual map identifies technical and personal spheres of care, relating prior studies to new focus group and interview findings and identifying the most important domains of care. Study participants (n = 35) most frequently reported the most important domain as staff who are caring, supportive, patient, empathetic, respectful, and considerate (endorsed by 29% of participants). The conceptual map includes 114 discrete domains.

Keywords: Clinical practice; community and home care: quality of care/evaluation of services; conceptual framework; focus groups; home health care; interviews; patient experience; surveys.