Quality and the Health System: Becoming a High Reliability Organization

Abstract

Since the publication of "To Err is Human" in 1999, substantial efforts have been made within the health care industry to improve quality and patient safety. Although improvements have been made, recent estimates continue to indicate the need for a marked change in approach. In this article, the authors discuss the concepts and characteristics of high reliability organizations, safety culture, and clinical microsystems. The health care delivery system must move beyond current quality and patient safety approaches and fully engage in these new concepts to transform health care system performance.

Keywords: Culture; HRO; High reliability organizations; Microsystems; Patient safety culture; Reliability; Safety.