Communication Strategies for Better Care of Older Individuals in the Emergency Department

Abstract

The need for teamwork and communication among emergency department staff is central to excellent health care and of particular importance for the complex older adult population. Communication can decrease error, enhance safety, and improve throughput. Communication strategies both among multiple health care professionals, and between professionals and family and/or patients can improve care for older adults in the unique emergency department environment.

Keywords: Communication; Emergency department; Interprofessional communication; Patient perspective; Patient-centered care; Transitions.