Communication satisfaction and job satisfaction among critical care nurses and their impact on burnout and intention to leave: A questionnaire study

doi:10.1016/j.iccn.2018.07.001

Multicenter Study

. 2018 Oct:48:21-27.

doi: 10.1016/j.iccn.2018.07.001. Epub 2018 Jul 20.

Communication satisfaction and job satisfaction among critical care nurses and their impact on burnout and intention to leave: A questionnaire study

P Vermeir¹, S Blot², S Degroote³, D Vandijck⁴, A Mariman⁵, T Vanacker⁶, R Peleman⁷, R Verhaeghe⁸, D Vogelaers⁵

Affiliations

¹ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium. Electronic address: Peter.Vermeir@uzgent.be.
² Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Burns, Trauma and Critical Care Research Centre, The University of Queensland, Brisbane, Australia.
³ Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium.
⁴ Ghent University, Department of Public Health, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Hasselt University, Department of Patient Safety, Health Economics & Healthcare Innovation, Agoralaan (Building D), 3590 Diepenbeek, Belgium.
⁵ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium.
⁶ Ghent University Hospital, Department of Intensive Care, De Pintelaan 185, 9000 Ghent, Belgium.
⁷ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium.
⁸ Burns, Trauma and Critical Care Research Centre, The University of Queensland, Brisbane, Australia.

PMID: 30033213
DOI: 10.1016/j.iccn.2018.07.001

Multicenter Study

Communication satisfaction and job satisfaction among critical care nurses and their impact on burnout and intention to leave: A questionnaire study

P Vermeir et al. Intensive Crit Care Nurs. 2018 Oct.

. 2018 Oct:48:21-27.

doi: 10.1016/j.iccn.2018.07.001. Epub 2018 Jul 20.

Authors

P Vermeir¹, S Blot², S Degroote³, D Vandijck⁴, A Mariman⁵, T Vanacker⁶, R Peleman⁷, R Verhaeghe⁸, D Vogelaers⁵

Affiliations

¹ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium. Electronic address: Peter.Vermeir@uzgent.be.
² Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Burns, Trauma and Critical Care Research Centre, The University of Queensland, Brisbane, Australia.
³ Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium.
⁴ Ghent University, Department of Public Health, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Hasselt University, Department of Patient Safety, Health Economics & Healthcare Innovation, Agoralaan (Building D), 3590 Diepenbeek, Belgium.
⁵ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium; Ghent University Hospital, Department of General Internal Medicine, De Pintelaan 185, 9000 Ghent, Belgium.
⁶ Ghent University Hospital, Department of Intensive Care, De Pintelaan 185, 9000 Ghent, Belgium.
⁷ Ghent University, Department of Internal Medicine, Faculty of Medicine and Health Sciences, De Pintelaan 185, 9000 Ghent, Belgium.
⁸ Burns, Trauma and Critical Care Research Centre, The University of Queensland, Brisbane, Australia.

PMID: 30033213
DOI: 10.1016/j.iccn.2018.07.001

Abstract

Objectives: To investigate the relationship between communication and job satisfaction and their association with intention to leave and burnout among intensive care unit nurses.

Research methodology/design: A multicentre questionnaire study.

Setting/participants: Intensive care nurses (n = 303) from three Flemish hospitals.

Main outcome measures: Communication satisfaction assessed by the Communication Satisfaction Questionnaire, intention to leave through the Turnover Intention Scale (from the Questionnaire for the Perception and Assessment of Labour) and burnout by the Maslach Burnout Inventory. Job satisfaction was measured by a visual analogue scale.

Results: Average job satisfaction was 7.66 ± 1.34/10. Nurses were most satisfied about 'Communication with supervisor' (68.46%), and most dissatisfied about 'Organisational perspectives' (34.12%). Turnover intention was low among 49.5% (150/290) and high among 6.6% (20/290). Three percent (9/299) of intensive care nurses were at risk for burnout. All dimensions of communication satisfaction were moderately associated with job satisfaction, intention to leave and burnout.

Conclusion: This study demonstrated high levels of communication and job satisfaction in a sample of nurses in Flanders. Intention to leave and burnout prevalence were low. To a certain extent, communication satisfaction might be associated with job satisfaction, intention to leave and burnout.

Keywords: Burnout; Communication satisfaction; Intensive care nurses; Intention to leave; Job satisfaction; Quantitative study.

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Communication satisfaction and job satisfaction among critical care nurses and their impact on burnout and intention to leave: A questionnaire study

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Communication satisfaction and job satisfaction among critical care nurses and their impact on burnout and intention to leave: A questionnaire study

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