Determinants of client satisfaction to skilled antenatal care services at Southwest of Ethiopia: a cross-sectional facility based survey

Abstract

Background: Patient satisfaction to Antenatal care services has traditionally been linked to the quality of services given and the extent to which specific needs are met. Even though data in this area was limited in Ethiopia, improving quality of care was one of the strategies in health sector development program IV. This study, therefore, attempted to assess client satisfaction to skilled antenatal care services in the study area.

Methods and materials: A cross-sectional facility based survey was conducted among women who were attending antenatal care clinic, using quantitative method triangulated with qualitative data collection. Participants were selected using systematic sampling method according to the flow pregnant women to the antenatal care clinics. The study was carried out in all functional public health centers in the district. During the survey, 405 women were interviewed. A logistic regression model was applied to control for confounders.

Results: Out of the total respondents, overall satisfied to skilled antenatal care services were about 277(68%). The most common specific component of antenatal care that had good-satisfaction by the respondents was "Privacy" at examination (81.7%). Most satisfied health education session was "Diet and nutrition" session (82.2%). Absence of sonar test, no doctor and long waiting time were commonest causes of dissatisfaction. Respondents who have > 2 previous antenatal care visit were 3 times more likely (AOR = 2.93; 95% CI, 1.21, 7.12) to have satisfaction to antenatal care services as compared to those with < 1 visit. Women whose current visit fourth were 9 times more likely (AOR = 9.02, 95% CI; 1.76, 46.1) to be satisfied for antenatal services than those who were in the first visit. Women with family monthly income of $US 25-100 per month were 60% (AOR = 0.4, 95% CI; 0.2, 0.8) less likely to have satisfaction by skilled antenatal care services than those who had monthly household income below $US 25.

Conclusion and recommendation: Women who reported good-satisfaction to overall skilled antenatal care services were highest as compared to previous Ethiopian study findings. Demographic, economic, obstetric and distance factors were independent predictors of satisfaction to skilled antenatal care services. Non natives must be encouraged to seek satisfying services.

Keywords: Satisfaction; Skilled antenatal care; Southwest of Ethiopia; Women.

Fig. 1

Conceptual Framework showing predictor and outcome variables of the study

Fig. 2

Schematic presentation of sampling procedure and selection

Fig. 3

Percent description of overall client satisfaction to the Skilled ANC services in Arba Mich Zuria district, Southwest of Ethiopia, February 2016

Fig. 4

Percent description of women current ANC visit by satisfaction status to ANC services, Arba Minch Zuria district, Southwest Ethiopia, March 2016 (n = 405)

Fig. 5

Percent description of women gestational age of current pregnancy visit by satisfaction status to ANC services, Arba Minch Zuria district, Southwest Ethiopia, March 2016 (n = 405)

Fig. 6

Percent distribution of women by main causes of dissatisfaction to skilled ANC services, Arba Minch Zuria district, Southwest Ethiopia, March 2016 (n = 128)