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. 2019 Feb 1;68(3):118-122.

[Portfolio of services and basic table of quality indicators for Headache Units: a consensus study]

[Article in Spanish]
I Carrillo  1 , P Pozo-Rosich  2 , M Guilabert  1 , E Ignacio  3 , J Pascual  4 , J Porta-Etessam  5 , A L Guerrero-Peral  6 , J J Mira  1
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  • PMID: 30687919

[Portfolio of services and basic table of quality indicators for Headache Units: a consensus study]

[Article in Spanish]
I Carrillo et al. Rev Neurol. .

Abstract
in English, Spanish

Aim: To develop a proposal for a portfolio of services and a set of indicators for Headache Units.

Development: Qualitative study that applied techniques of consensus with the participation of 15 professionals who are experts in the treatment of headaches (experience of 15 years) and in quality assurance. The description of the indicators included: statement, definition, standard, type of indicator, dimension, source, level of evidence, and clarification of terms. The proposal for a portfolio of services included the following areas: clinical management, patient-centered care, community involvement, knowledge management, translational research, and social dissemination. The proposal converged in 13 indicators exploring five dimensions.

Conclusions: This proposal contributes to ensure and assess the level of quality of a Headache Unit or outpatient clinic.

Title: Cartera de servicios y cuadro basico de indicadores de calidad para las unidades de cefalea: estudio de consenso.

Objetivo. Elaborar una propuesta de cartera de servicios para una unidad de cefalea y un conjunto basico de indicadores de calidad asistencial en cefalea. Desarrollo. Estudio que aplico tecnicas de busqueda de consenso con participacion de un total de 15 profesionales expertos en tratamiento de cefaleas (experiencia de mas de 15 años) y en gestion de calidad. La descripcion de los indicadores incluyo: enunciado, definicion, estandar, tipo de indicador, dimension, fuente, nivel de evidencia y aclaraciones de terminos. La propuesta de cartera de servicios incluyo los siguientes ambitos: gestion clinica, atencion centrada en el paciente, implicacion comunitaria, gestion del conocimiento, investigacion traslacional y difusion social. La propuesta se concreto en 13 indicadores que abarcaban cinco dimensiones. Conclusiones. Esta propuesta contribuye a asegurar y evaluar el nivel de calidad de una unidad de cefaleas o de las consultas monograficas de cefaleas.

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