The influence of mobile health applications on patient - healthcare provider relationships: A systematic, narrative review

Abstract

Objective: To explore the influence of mobile health applications on various dimensions of patient and healthcare provider relationships.

Methods: A systematic, narrative review of English literature reporting experiences and outcomes of using mobile health applications was performed, evaluating communication and relationships between patients and healthcare professionals. Findings were framed thematically within the four dimensions of relationship-centred care. The methodological quality of included articles was appraised.

Results: Thirty-seven articles were included, all of them meeting tenets of relationship-centred care. After adopting mobile health applications patients perceived an overall positive impact on their relationship with healthcare providers, indicating they are ready to transition from traditional clinical ecounters to a different modality. Use of the applications supported patients in assuming active roles in the management of their health in collaboration with health professionals. Reluctance of providers to using mobile health needs to be acknowledged and addressed when encouraging wider use of applications in clinical practice.

Conclusion: The use of mobile health applications can influence communication and relationships between patients and providers positively, facilitating relationship-centered healthcare.

Practice implication: Implementation of mobile health can support patients' self-efficacy, improve access to healthcare services and improve relationships between patients and providers in ambulatory and hospital settings.

Keywords: Communication; Healthcare; Patient; Relationship; mHealth; mobile application.