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. 2019 May 6;14(1):18.
doi: 10.1186/s13011-019-0207-4.

Assessing health service satisfaction among users with substance use disorders within the municipalities in Norway

Marianne Stallvik  1 , Grete Flemmen  2 , Jo Arild Salthammer  3 , Trond Nordfjærn  2   4
Affiliations

Assessing health service satisfaction among users with substance use disorders within the municipalities in Norway

Marianne Stallvik et al. Subst Abuse Treat Prev Policy. .

Abstract

Background: The purpose of this study was to assess what is associated with health service satisfaction among adults with a substance use disorder receiving services provided within different municipalities in Norway. An additional aim was to examine demographic and municipality characteristics, mental health, and types of substance use associated with health service satisfaction.

Method: A cross-sectional partial explorative study was executed in 2017 among 491 service users with substance use disorders from 20 randomly selected municipalities. The sample consisted of 70% males. The sample majority were single and unemployed, and their main sources of healthcare were the general practitioner (78%), The Norwegian Labor and Welfare Administration (72%), and addiction counsellors (62%).

Results: Overall satisfaction was negatively associated with age, size of municipality, Global Severity Index (GSI) and illicit substance use during the last 12 months. Satisfaction with practical help, such as housing, economy, work and education, was negatively associated with GSI and positively associated with onset of first alcohol intoxication. Satisfaction with personnel was positively associated with onset of first alcohol intoxication and negatively associated with municipality size, GSI and illicit use the last 12 months. The results showed that more than half of the respondents (54%) to a large or great extent were satisfied with the overall services provided. The services they were less satisfied with were related to housing, economy, getting started with exercise and establishing a social network.

Conclusion: The results show areas associated with satisfaction and domains where the municipalities can improve their services to meet the users' needs and increase service satisfaction.

Keywords: Co-occurring disorders; Health services; Municipalities; Psychiatric symptoms; SUD; Service satisfaction; Treatment; User experiences.

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Conflict of interest statement

Ethics approval and consent to participate

The study protocol was reviewed and approved by the National Committee for Medical and Health Research Ethics (NEM) (application no. 2017/317). Each participant was informed by the project through an information letter and signed a consent to participate which they handed before recruitment.

Consent for publication

All participants has given their consent for publications in addition to the authors.

Competing interests

The authors declare that they have no competing interests.

Publisher’s Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Figures

Fig. 1
Fig. 1
Use of illicit drugs last year. *Percentage display of users’ scores
Fig. 2
Fig. 2
GSI symptom load among users of SUD services. *Percentage display of service users’ scores
See this image and copyright information in PMC

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