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. 2019 May 8;27(1):55.
doi: 10.1186/s13049-019-0632-4.

Live video footage from scene to aid helicopter emergency medical service dispatch: a feasibility study

E Ter Avest  1   2 , E Lambert  3 , R de Coverly  3 , H Tucker  3 , J Griggs  3 , M H Wilson  3   4 , A Ghorbangholi  5 , J Williams  6   7 , R M Lyon  3   6
Affiliations

Live video footage from scene to aid helicopter emergency medical service dispatch: a feasibility study

E Ter Avest et al. Scand J Trauma Resusc Emerg Med. .

Abstract

Background: Obtaining accurate information from a 112 caller is key to correct tasking of Helicopter Emergency Medical Services (HEMS). Being able to view the incident scene via video from a mobile phone may assist HEMS dispatch by providing more accurate information such as mechanism of injury and/or injuries sustained. The objective of this study is to describe the acceptability and feasibility of using live video footage from the mobile phone of a 112 caller as an HEMS dispatch aid.

Methods: Live footage is obtained via the 112 caller's mobile phone camera through the secure GoodSAM app's Instant-on-scene™ platform. Video footage is streamed directly to the dispatcher, and not stored. During the feasibility trial period, dispatchers noted the purpose for which they used the footage and rated ease of use and any technical- and operational issues they encountered. A subjective assessment of caller acceptance to use video was conducted.

Results: Video footage from scene was attempted for 21 emergency calls. The leading reasons listed by the dispatchers to use live footage were to directly assess the patient (18/21) and to obtain information about the mechanism of injury and the scene (11/21). HEMS dispatchers rated the ease of use with a 4.95 on a 5-point scale (range 4-5). All callers gave permission to stream from their telephone camera. Video footage from scene was successfully obtained in 19 calls, and was used by the dispatcher as an aid to send (5) or stand down (14) a Helicopter Emergency Medical Services team.

Conclusion: Live video footage from a 112 caller can be used to provide dispatchers with more information from the scene of an incident and the clinical condition of the patient(s). The use of mobile phone video was readily accepted by the 112 caller and the technology robust. Further research is warranted to assess the impact video from scene could have on HEMS dispatching.

Keywords: Dispatch; Helicopter emergency medical services (HEMS); Trauma; Video.

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Conflict of interest statement

Ethics approval and consent to participate

This project met National Institute for Healthcare Research (NIHR, UK) criteria for service evaluation and formal ethical approval was therefore not required. The project was approved by the AAKSS Research & Development Committee.

Consent for publication

Not applicable.

Competing interests

MW and AG are co-founders of the GoodSAM platform but neither funded nor had a financial interest from this study.

Publisher’s Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Figures

Fig. 1
Fig. 1
Process of obtaining live video from scene
See this image and copyright information in PMC

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