Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report

doi:10.3390/ijerph16101774

. 2019 May 20;16(10):1774.

doi: 10.3390/ijerph16101774.

Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report

Agnieszka Kruszecka-Krówka¹, Ewa Smoleń², Grażyna Cepuch³, Krystyna Piskorz-Ogórek⁴, Mieczysława Perek⁵, Agnieszka Gniadek⁶

Affiliations

¹ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. agnieszka.kruszecka-krowka@uj.edu.pl.
² Chair and Department of Management in Nursing, Faculty of Health Sciences, Medical University of Lublin, 20-059 Lublin, Poland. ewasmolen@op.pl.
³ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. grazyna.cepuch@uj.edu.pl.
⁴ Nursing Department Faculty of Health Sciences, University of Warmia and Mazury, 10-719 Olsztyn, Poland. piskorz@wssd.olsztyn.pl.
⁵ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. mieczyslawa.perek@uj.edu.pl.
⁶ Department of Nursing Management and Epidemiological Nursing, Faculty of Health Sciences, Jagiellonian University Medical College, 30-501 Kraków, Poland. agnieszka.gniadek@uj.edu.pl.

PMID: 31137478
PMCID: PMC6572998
DOI: 10.3390/ijerph16101774

Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report

Agnieszka Kruszecka-Krówka et al. Int J Environ Res Public Health. 2019.

. 2019 May 20;16(10):1774.

doi: 10.3390/ijerph16101774.

Authors

Agnieszka Kruszecka-Krówka¹, Ewa Smoleń², Grażyna Cepuch³, Krystyna Piskorz-Ogórek⁴, Mieczysława Perek⁵, Agnieszka Gniadek⁶

Affiliations

¹ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. agnieszka.kruszecka-krowka@uj.edu.pl.
² Chair and Department of Management in Nursing, Faculty of Health Sciences, Medical University of Lublin, 20-059 Lublin, Poland. ewasmolen@op.pl.
³ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. grazyna.cepuch@uj.edu.pl.
⁴ Nursing Department Faculty of Health Sciences, University of Warmia and Mazury, 10-719 Olsztyn, Poland. piskorz@wssd.olsztyn.pl.
⁵ Department of Clinical Nursing, Institute of Nursing and Midwifery, Faculty of Health Sciences, Jagiellonian University Medical College, 31-501 Kraków, Poland. mieczyslawa.perek@uj.edu.pl.
⁶ Department of Nursing Management and Epidemiological Nursing, Faculty of Health Sciences, Jagiellonian University Medical College, 30-501 Kraków, Poland. agnieszka.gniadek@uj.edu.pl.

PMID: 31137478
PMCID: PMC6572998
DOI: 10.3390/ijerph16101774

Abstract

Background: The quality of medical services for a child and their parents are tantamount to a sense of satisfaction with care. Purpose: The assessment of determinants of parental satisfaction with nursing care in paediatric wards. Methods: The study covered 336 parents of children hospitalised in paediatric departments and was based on the "EMPHATIC" questionnaire, standardized and adapted to Polish conditions. Results: The mean score of the overall parental satisfaction was high, amounting to 4.19 points. The lower level of satisfaction with nursing care was reported in parents of children under the age of 6 years, admitted in an emergency mode with a diagnosed post-trauma condition and those with higher education. The duration of hospitalisation, sex and age of parents did not have an influence on the satisfaction with care. Conclusions: The age of the child, admission mode and education of respondents are determinants of parental satisfaction with nursing care.

Keywords: child; nursing care; parents; satisfaction with care.

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Conflict of interest statement

The authors state that there are no conflicts of interest regarding the publication of this article.

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References

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[1] Al-Abri R., Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med. J. 2014;29:3–7. doi: 10.5001/omj.2014.02. - DOI - PMC - PubMed

[2] Al-Abri R., Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med. J. 2014;29:3–7. doi: 10.5001/omj.2014.02. - DOI - PMC - PubMed

[3] Shields L. What is “family-centered care”? EJPCH. 2015;3:139–144. doi: 10.5750/ejpch.v3i2.993. - DOI

[4] Shields L. What is “family-centered care”? EJPCH. 2015;3:139–144. doi: 10.5750/ejpch.v3i2.993. - DOI

[5] Arabiat D., Whitehead L., Foster M., Shields L., Harris L. Parents’ experiences of Family Centred Care practices. J. Pediatr. Nurs. 2018;42:39–44. doi: 10.1016/j.pedn.2018.06.012. - DOI - PubMed

[6] Arabiat D., Whitehead L., Foster M., Shields L., Harris L. Parents’ experiences of Family Centred Care practices. J. Pediatr. Nurs. 2018;42:39–44. doi: 10.1016/j.pedn.2018.06.012. - DOI - PubMed

[7] Georgoudi E., Kyriazis S., Mihalache A., Kourkouta L. Measurement of patient satisfaction as a quality indicator of hospital health services: The case of outpatient clinics in general hospital. SJPH. 2017;5:128–135. doi: 10.11648/j.sjph.20170502.10. - DOI

[8] Georgoudi E., Kyriazis S., Mihalache A., Kourkouta L. Measurement of patient satisfaction as a quality indicator of hospital health services: The case of outpatient clinics in general hospital. SJPH. 2017;5:128–135. doi: 10.11648/j.sjph.20170502.10. - DOI

[9] Risser N. Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nurs. Res. 1975;24:45–52. doi: 10.1097/00006199-197501000-00011. - DOI - PubMed

[10] Risser N. Development of an instrument to measure patient satisfaction with nurses and nursing care in primary care settings. Nurs. Res. 1975;24:45–52. doi: 10.1097/00006199-197501000-00011. - DOI - PubMed

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Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report

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Determinants of Parental Satisfaction with Nursing Care in Paediatric Wards-A Preliminary Report

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