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. 2019 Jun 4;5(6):e01796.
doi: 10.1016/j.heliyon.2019.e01796. eCollection 2019 Jun.

A qualitative case study of employee turnover in retail business

Omotayo Olubiyi  1 , Garrett Smiley  1 , Henry Luckel  1 , Ralph Melaragno  1
Affiliations

A qualitative case study of employee turnover in retail business

Omotayo Olubiyi et al. Heliyon. .

Abstract

This study on the person-organization fit theory, measured in terms of value congruence, explored qualitative data from a survey of non-managerial retail employees in a Northwestern state in the United States in relation to job satisfaction and employee-organization value congruence in a retail establishment that has shown a remarkable deviation from the norm with employee turnover far below what is obtainable in the retail industry. The results of a field study of 18 employees, through open ended interviews and survey transcripts, analyzed thematically using Nvivo qualitative data analysis tool, identified five themes that influence job satisfaction and employee retention: Friendly workplace environment, Flexibility, Stability, Management Support, and Independence.

Keywords: Business; Employee turnover; Person-organization fit; Value congruence.

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Figures

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Fig. 1
Perceptions of job satisfaction.
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Verbiage analysis related to job satisfaction.
Fig. 3
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Perceptions of value congruence.
Fig. 4
Fig. 4
Verbiage analysis related to value congruence.
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