Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services

doi:10.3390/pharmacy7030099

. 2019 Jul 20;7(3):99.

doi: 10.3390/pharmacy7030099.

Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services

Shane P Desselle¹, Leticia R Moczygemba², Antoinette B Coe³, Karl Hess⁴, David P Zgarrick⁵

Affiliations

¹ California College of Pharmacy, Touro University, Vallejo, CA 94952, USA. shane.desselle@tu.edu.
² College of Pharmacy, University of Texas at Austin, Austin, TX 78712, USA.
³ College of Pharmacy, University of Michigan, Ann Arbor, MI 48109, USA.
⁴ Keck Graduate Institute, School of Pharmacy and Health Sciences, Claremont, CA 91711, USA.
⁵ Bouve College of Health Sciences, School of Pharmacy, Northeastern University, Boston, MA 02115, USA.

PMID: 31330816
PMCID: PMC6789523
DOI: 10.3390/pharmacy7030099

Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services

Shane P Desselle et al. Pharmacy (Basel). 2019.

. 2019 Jul 20;7(3):99.

doi: 10.3390/pharmacy7030099.

Authors

Shane P Desselle¹, Leticia R Moczygemba², Antoinette B Coe³, Karl Hess⁴, David P Zgarrick⁵

Affiliations

¹ California College of Pharmacy, Touro University, Vallejo, CA 94952, USA. shane.desselle@tu.edu.
² College of Pharmacy, University of Texas at Austin, Austin, TX 78712, USA.
³ College of Pharmacy, University of Michigan, Ann Arbor, MI 48109, USA.
⁴ Keck Graduate Institute, School of Pharmacy and Health Sciences, Claremont, CA 91711, USA.
⁵ Bouve College of Health Sciences, School of Pharmacy, Northeastern University, Boston, MA 02115, USA.

PMID: 31330816
PMCID: PMC6789523
DOI: 10.3390/pharmacy7030099

Abstract

Value-added pharmacy services encompass traditional and emerging services provided by pharmacists to individual and entire populations of persons increasingly under the auspices of a public health mandate. The success of value-added pharmacy services is enhanced when they are carried out and assessed using appropriate theory-based paradigms. Many of the more important management theories for pharmacy services consider the "servicescape" of these services recognizing the uniqueness of each patient and service encounter that vary based upon health needs and myriad other factors. In addition, implementation science principles help ensure the financial viability and sustainability of these services. This commentary reviews some of the foundational management theories and provides a number of examples of these theories that have been applied successfully resulting in a greater prevalence and scope of value-added services being offered.

Keywords: management; pharmacist; services marketing; value-added services.

PubMed Disclaimer

Conflict of interest statement

The authors declare no conflicts of interest.

Cited by

Rural Community Pharmacists' Perceptions of Implementing Mental Health Interventions to Reach Underserved Populations.
Landes SJ, Smith MG, Lam JC, Watt TC, Curran GM. Landes SJ, et al. Rural Ment Health. 2023 Apr;47(2):90-99. doi: 10.1037/rmh0000220. Epub 2022 Oct 24. Rural Ment Health. 2023. PMID: 37089790 Free PMC article.
Perceptions, attitudes and experiences of hospital pharmacists working in the private sector regarding drug shortage in Lebanon: a national cross-sectional study.
Hallal H, Hoteit M, Hallit S, Hallal M. Hallal H, et al. J Pharm Policy Pract. 2025 Mar 10;18(1):2464786. doi: 10.1080/20523211.2025.2464786. eCollection 2025. J Pharm Policy Pract. 2025. PMID: 40070676 Free PMC article.
Professional pharmacy Services' outcomes performance measurement: A narrative review.
Reis L, Gregório J. Reis L, et al. Explor Res Clin Soc Pharm. 2024 Oct 23;16:100533. doi: 10.1016/j.rcsop.2024.100533. eCollection 2024 Dec. Explor Res Clin Soc Pharm. 2024. PMID: 39555325 Free PMC article. Review.
Drive-thru pharmacy services: A way forward to combat COVID-19 pandemic.
Hussain R, Dawoud DM, Babar ZU. Hussain R, et al. Res Social Adm Pharm. 2021 Jan;17(1):1920-1924. doi: 10.1016/j.sapharm.2020.07.015. Epub 2020 Jul 22. Res Social Adm Pharm. 2021. PMID: 32792322 Free PMC article.
Cardiovascular disease risk prevention services by pharmacists in Saudi Arabia: what do policymakers and opinion leaders think?
Almansour HA, Aloudah NM, Alhawassi TM, Chaar B, Krass I, Saini B. Almansour HA, et al. J Pharm Policy Pract. 2021 May 6;14(1):42. doi: 10.1186/s40545-021-00319-6. J Pharm Policy Pract. 2021. PMID: 33958004 Free PMC article.

See all "Cited by" articles

References

1. Marcrom R.E., Horton R.M., Shepherd M.D. Creating value-added services to meet patient needs: Use these practical suggestions to help tailor your services to various market segments and expand your practice. J. Am. Pharm. Assoc. 1992;32:48–57.
1. Westrick S.C. College/school of pharmacy affiliation and community pharmacies’ involvement in public health activities. Am. Assoc. Coll. Pharm. Annu. Meet. 2009;73:123. doi: 10.5688/aj7307123. - DOI - PMC - PubMed
1. Queeno B.V. Evaluation of inpatient influenza and pneumococcal vaccination acceptance rates with pharmacist education. J. Pharm. Pract. 2017;30:202–208. doi: 10.1177/0897190016628963. - DOI - PubMed
1. Gonzalvo J.D., Lantaff W.M. CDE pharmacists in the United States. Diabetes Educ. 2018;44:278–292. doi: 10.1177/0145721718767403. - DOI - PubMed
1. Vargas J., Dang C., Subramaniam V. Public health approaches in ethnically diverse populations. Drug Top. 2011;155:4.

LinkOut - more resources

Full Text Sources

[1] Marcrom R.E., Horton R.M., Shepherd M.D. Creating value-added services to meet patient needs: Use these practical suggestions to help tailor your services to various market segments and expand your practice. J. Am. Pharm. Assoc. 1992;32:48–57.

[2] Marcrom R.E., Horton R.M., Shepherd M.D. Creating value-added services to meet patient needs: Use these practical suggestions to help tailor your services to various market segments and expand your practice. J. Am. Pharm. Assoc. 1992;32:48–57.

[3] Westrick S.C. College/school of pharmacy affiliation and community pharmacies’ involvement in public health activities. Am. Assoc. Coll. Pharm. Annu. Meet. 2009;73:123. doi: 10.5688/aj7307123. - DOI - PMC - PubMed

[4] Westrick S.C. College/school of pharmacy affiliation and community pharmacies’ involvement in public health activities. Am. Assoc. Coll. Pharm. Annu. Meet. 2009;73:123. doi: 10.5688/aj7307123. - DOI - PMC - PubMed

[5] Queeno B.V. Evaluation of inpatient influenza and pneumococcal vaccination acceptance rates with pharmacist education. J. Pharm. Pract. 2017;30:202–208. doi: 10.1177/0897190016628963. - DOI - PubMed

[6] Queeno B.V. Evaluation of inpatient influenza and pneumococcal vaccination acceptance rates with pharmacist education. J. Pharm. Pract. 2017;30:202–208. doi: 10.1177/0897190016628963. - DOI - PubMed

[7] Gonzalvo J.D., Lantaff W.M. CDE pharmacists in the United States. Diabetes Educ. 2018;44:278–292. doi: 10.1177/0145721718767403. - DOI - PubMed

[8] Gonzalvo J.D., Lantaff W.M. CDE pharmacists in the United States. Diabetes Educ. 2018;44:278–292. doi: 10.1177/0145721718767403. - DOI - PubMed

[9] Vargas J., Dang C., Subramaniam V. Public health approaches in ethnically diverse populations. Drug Top. 2011;155:4.

[10] Vargas J., Dang C., Subramaniam V. Public health approaches in ethnically diverse populations. Drug Top. 2011;155:4.

Save citation to file

Email citation

Add to Collections

Add to My Bibliography

Your saved search

Create a file for external citation management software

Your RSS Feed

Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services

Affiliations

Applying Contemporary Management Principles to Implementing and Evaluating Value-Added Pharmacist Services

Authors

Affiliations

Abstract

Conflict of interest statement

Similar articles

Cited by

References

LinkOut - more resources

Full Text Sources