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Review
. 2020 Apr;26(4):382-387.
doi: 10.1089/tmj.2019.0079. Epub 2019 Aug 21.

Overview for Implementation of Telemedicine Services in a Large Integrated Multispecialty Health Care System

Troy G Lokken  1 , R Nicole Blegen  1 , Mekenzie D Hoff  1 , Bart M Demaerschalk  1
Affiliations
Review

Overview for Implementation of Telemedicine Services in a Large Integrated Multispecialty Health Care System

Troy G Lokken et al. Telemed J E Health. 2020 Apr.

Abstract

This article reviews a systematic approach to implementation of telemedicine services in a large integrated multispecialty health care system. Eight components of operational infrastructure have been identified as essential to effective program deployment and sustainability. These components include (1) dedicated telemedicine staffing infrastructure, (2) functional support partnerships, (3) standardized systems of deployment, (4) refined operational processes and procedures, (5) data analytics, (6) practice partnerships, (7) performance reporting, and (8) provider instruction. Mayo Clinic Center for Connected Care endeavors to share its practice and its learning.

Keywords: delivery of health care; health personnel; implementation science; procedures; telemedicine.

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