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Comment
. 2019 Oct;112(10):415-419.
doi: 10.1177/0141076819856879. Epub 2019 Sep 17.

How can operational research and ethnography help to fix your emergency department?

Sonya Crowe  1 , Luca Grieco  1 , Cecilia Vindrola-Padros  2 , Samer Elkhodair  3 , Harriet Walton  3 , Naomi J Fulop  2 , Martin Utley  1
Affiliations
Comment

How can operational research and ethnography help to fix your emergency department?

Sonya Crowe et al. J R Soc Med. 2019 Oct.
No abstract available

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Figures

Figure 1.
Figure 1.
Different interventions (shown in lower case) target different aspects of the system (shown in BOLD CAPITALS) in an attempt to reduce emergency department (ED) overcrowding. They act through: demand reduction and deflection; managing internal ED diagnosis, treatment and decision processes (shown within the dashed box); speeding up admission processes and making space for hospital admissions.
See this image and copyright information in PMC

Comment on

References

    1. Australasian College of Emergency Physicians. Statement on Emergency Department Overcrowding. See https://acem.org.au/getattachment/0789ef2f-d814-4e86-af81-aad8b9e57c6d/S... (last checked 20 January 2018).
    1. Boyle A and Higginson I. This emergency department crisis was predictable and partly preventable. BMJ 2018; 360: k64. See: https://www.bmj.com/content/360/bmj.k64 (last checked 30 May 2019). - PubMed
    1. Marsh S and Campbell D. Medical students urged to volunteer as NHS winter crisis worsens. The Guardian. See www.theguardian.com/society/2018/jan/14/inexperienced-medical-students-u... (last checked 20 January 2018).
    1. NHS Improvement. Good Practice Guide: Focus on Improving Patient Flow, London: NHS Improvement, 2017.
    1. NHS England. Safer, Faster, Better: Good Practice in Delivering Urgent and Emergency Care. See www.england.nhs.uk/wp-content/uploads/2015/06/trans-uec.pdf (last checked 21 January 2018).

MeSH terms