Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Multicenter Study
. 2019 Sep 18;19(1):669.
doi: 10.1186/s12913-019-4499-x.

Patient satisfaction with peri-operative anesthesia care and associated factors at two National Referral Hospitals: a cross sectional study in Eritrea

Yonatan Mehari Andemeskel  1 , Traudl Elsholz  2 , Ghidey Gebreyohannes  3 , Eyasu H Tesfamariam  4
Affiliations
Multicenter Study

Patient satisfaction with peri-operative anesthesia care and associated factors at two National Referral Hospitals: a cross sectional study in Eritrea

Yonatan Mehari Andemeskel et al. BMC Health Serv Res. .

Abstract

Background: Measuring patient satisfaction has become an important parameter of the continuous quality assessment and improvement in anaesthesia services. The aim of this study was to assess the level of patient satisfaction with perioperative anaesthesia care and to determine the factors that influence satisfaction.

Method: This study is an cross sectional design, conducted on 470 patients who underwent different types of surgeries at two National Referral Hospitals in Asmara, Eritrea between January and March of 2018. Patients were interviewed 24 h after the operation using a Tigrigna translated Leiden Perioperative Care Patient Satisfaction questionnaire (LPPSq). Descriptive and inferential analysis were made using SPSS (version 22). Statistical significance level was set at P < 0.05.

Results: The overall satisfaction score was 68.8%. Less fear and concern was observed among patients with satisfaction scores of 87.5%. Staff-patient relationship satisfaction score was 75%. Patients were least satisfied with information provision (45%). Multivariable analysis revealed that satisfaction of patients who did surgery at Halibet hospital is significantly higher (p < 0.001) than those patients who did at Orotta hospital. Moreover, those patients who did elective surgery had higher level of satisfaction that those who did emergency surgery (p < 0.001).

Conclusion: Moderate level of satisfaction was observed among the patients. Generally, the study emphasized that the information provision about anesthesia and surgery was low. Patients described better staff-patient relationship and low fear and concern related to anesthesia and surgery was observed.

Keywords: Anaesthesia; Fear and concern; Information provision; Leiden preoperative care patient satisfaction questionnaire (LPPSq); Patient satisfaction; Perioperative care; Staff-patient relationship.

PubMed Disclaimer

Conflict of interest statement

The authors declare that they have no competing interests.

Figures

Fig. 1
Fig. 1
Number of patients eligible for the study, included in the study, and analysed
Fig. 2
Fig. 2
Overall and subscale percent patient satisfaction scores
See this image and copyright information in PMC

Similar articles

See all similar articles

Cited by

See all "Cited by" articles

References

    1. Ghosh S. An analytical study on patients satisfaction and medical facilities provided by public hospital: with special reference to Dhubri civil hospital, Jhagrarpar. Int J Healthcare Sci. 2014;2(1):107–115.
    1. Auquier P, Pernoud N, Bruder N, Simeoni M-C, Auffray J-P, Colavolpe C, François G, Gouin F, Manelli J-C, Martin C. Development and validation of a perioperative satisfaction questionnaire. Anesthesiology. 2005;102(6):1116–1123. doi: 10.1097/00000542-200506000-00010. - DOI - PubMed
    1. Moonesinghe SR, Walker EMK, Bell M. Design and methodology of SNAP-1: a Sprint National Anaesthesia Project to measure patient reported outcome after anaesthesia. Perioper Med. 2015;4(1):4. doi: 10.1186/s13741-015-0011-2. - DOI - PMC - PubMed
    1. Gempeler Fritz E., Avellaneda S María Victoria. Evaluación de la satisfacción y tiempo en recuperación con diferentes técnicas anestésicas en el Hospital Universitario de San Ignacio. Revista Colombiana de Anestesiología. 2010;38(2):178–202. doi: 10.1016/S0120-3347(10)82003-9. - DOI
    1. Afzal M, Rizvi F, Azad AH, Rajput AM, Khan A, Tariq N. Effect of demographic characteristics on patient’s satisfaction with health care facility. J Postgrad Med Inst (Peshawar-Pakistan) 2014;28:2.

Publication types

MeSH terms