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. 2019 Oct 25;19(1):753.
doi: 10.1186/s12913-019-4628-6.

Barriers to and solutions for addressing insufficient professional interpreter use in primary healthcare

Fabienne N Jaeger  1   2   3 , Nicole Pellaud  4   5 , Bénédicte Laville  4 , Pierre Klauser  4
Affiliations

Barriers to and solutions for addressing insufficient professional interpreter use in primary healthcare

Fabienne N Jaeger et al. BMC Health Serv Res. .

Abstract

Background: The aim of this nationwide study was to investigate barriers to adequate professional interpreter use and to describe existing initiatives and identify key factors for successful interpreter policies in primary care, using Switzerland as a case study.

Methods: Adult and paediatric primary care providers were invited to participate in an online cross-sectional questionnaire-based study. All accredited regional interpreter agencies were contacted first by email and, in the absence of a reply, by mail and then by phone. Local as well as the national health authorities were asked about existing policies.

Results: 599 primary care physicians participated. Among other reasons, physicians identified cumbersome organization (58.7%), absent financial coverage (53.7%) and lack of knowledge on how to arrange interpreter interventions (44%) as main barriers. The odds of organising professional interpreters were 6.6-times higher with full financial coverage. Some agencies confirmed difficulties providing professional interpreters for certain languages at a timely manner. Degrees of coverage of professional interpreter costs (full coverage to none) and organization varied between regions resulting in different levels of unmet needs.

Conclusions: Professional interpreter use can be improved through the following points: increase awareness and knowledge of primary care providers on interpreter use and organization, ensure financial coverage, as well as address organizational aspects. Examples of successful interventions exist.

Keywords: Access; Family doctors; Financing; Health services organization; Immigrant; Interpreter; Language barrier; Migrant; Paediatric; Primary care.

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Conflict of interest statement

The authors declare they have no conflict of interest.

Figures

Fig. 1
Fig. 1
Barriers to Professional Interpreter Use - Part 1: Organisation, Availability and Cost
Fig. 2
Fig. 2
Barriers to Professional Interpreter Use – Part 2: Knowledge & Attitude, Recognition & Perception of Need, Trust
Fig. 3
Fig. 3
Use of and Satisfaction with Interpreter Programs with Cost Coverage among Physicians aware of such Programs
Fig. 4
Fig. 4
Desired Types of Interpreting
See this image and copyright information in PMC

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