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. 2020 Jan/Mar;44(1):78-86.
doi: 10.1097/NAQ.0000000000000396.

Understanding Nurse Perception of Leader Empathy

Wilma Powell Stuart  1 , Bridget Moore, Brook M Sims
Affiliations

Understanding Nurse Perception of Leader Empathy

Wilma Powell Stuart et al. Nurs Adm Q. 2020 Jan/Mar.

Abstract

Patient perception of caregiver empathy has been studied internationally for decades. Although leadership empathy has been described as having a critical influence on staff retention, this subject is less evident in the literature. This article described a study undertaken to gain a baseline understanding of nurses' perceptions of leader empathy from those they identify as their managers. A baseline for nurses' perception of leader empathy has been established that may be used to benchmark future interventions to assess and improve nurses' perception of their leaders' empathy in the work setting.

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