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. 2020 Feb 13;22(2):e14202.
doi: 10.2196/14202.

Capturing At-Home Health and Care Information for Children With Medical Complexity Using Voice Interactive Technologies: Multi-Stakeholder Viewpoint

Emre Sezgin  1 , Garey Noritz  2 , Alexander Elek  3 , Kimberly Conkol  4 , Steve Rust  1 , Matthew Bailey  1 , Robert Strouse  1 , Aarti Chandawarkar  2 , Victoria von Sadovszky  5 , Simon Lin  1   6 , Yungui Huang  1
Affiliations

Capturing At-Home Health and Care Information for Children With Medical Complexity Using Voice Interactive Technologies: Multi-Stakeholder Viewpoint

Emre Sezgin et al. J Med Internet Res. .

Abstract

Digital health tools and technologies are transforming health care and making significant impacts on how health and care information are collected, used, and shared to achieve best outcomes. As most of the efforts are still focused on clinical settings, the wealth of health information generated outside of clinical settings is not being fully tapped. This is especially true for children with medical complexity (CMC) and their families, as they frequently spend significant hours providing hands-on medical care within the home setting and coordinating activities among multiple providers and other caregivers. In this paper, a multidisciplinary team of stakeholders discusses the value of health information generated at home, how technology can enhance care coordination, and challenges of technology adoption from a patient-centered perspective. Voice interactive technology has been identified to have the potential to transform care coordination for CMC. This paper shares opinions on the promises, limitations, recommended approaches, and challenges of adopting voice technology in health care, especially for the targeted patient population of CMC.

Keywords: care coordination; children with medical complexity; conversational agents; digital health; self-management; voice assistant; voice technology.

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Conflict of interest statement

Conflicts of Interest: None declared.

Figures

Figure 1
Figure 1
An ecosystem of voice interactive care coordination unifying homecare with health care institutions. EMR: electronic medical record; IoT: Internet of Things.
Figure 2
Figure 2
Spectrum of applications of voice assistants.
See this image and copyright information in PMC

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