Physician-Review Websites in Orthopaedic Surgery

Abstract

As consumerism in health care increases, physician-review websites (PRWs) are becoming a common online resource for patients to seek out information. The vast majority of ratings and comments are positive across all orthopaedic subspecialties. Surgeon-related factors that tend to be associated with higher ratings are younger age, having an active presence on social media, demonstrating trustworthiness, spending time with patients, and answering questions. Non-surgeon-related factors that tend to impact ratings include staff courtesy and ease of scheduling.