Going to the COVID-19 Gemba: Using observation and high reliability strategies to achieve safety in a time of crisis

Jennifer Thull-Freedman^{1

2}, Shawn Mondoux^{3

4}, Antonia Stang^{1

2}, Lucas B Chartier^{5

6}

Affiliations

¹ University of Calgary Cumming School of Medicine, Departments of Pediatrics and Emergency Medicine, Calgary, AB.
² Alberta Children's Hospital Research Institute, Calgary, AB.
³ McMaster University, Department of Medicine, Division of Emergency Medicine, Hamilton, ON.
⁴ St. Joseph's Healthcare Emergency Department, Hamilton, ON.
⁵ Department of Medicine, Division of Emergency Medicine, University of Toronto, Toronto, ON.
⁶ University Health Network Emergency Department, Toronto, ON.

Jennifer Thull-Freedman et al. CJEM. 2020 Nov.

. 2020 Nov;22(6):738-741.

doi: 10.1017/cem.2020.380.

Jennifer Thull-Freedman^{1

2}, Shawn Mondoux^{3

4}, Antonia Stang^{1

2}, Lucas B Chartier^{5

6}

¹ University of Calgary Cumming School of Medicine, Departments of Pediatrics and Emergency Medicine, Calgary, AB.
² Alberta Children's Hospital Research Institute, Calgary, AB.
³ McMaster University, Department of Medicine, Division of Emergency Medicine, Hamilton, ON.
⁴ St. Joseph's Healthcare Emergency Department, Hamilton, ON.
⁵ Department of Medicine, Division of Emergency Medicine, University of Toronto, Toronto, ON.
⁶ University Health Network Emergency Department, Toronto, ON.

No abstract available

Keywords: COVID-19; emergency department; high reliability organizing; pandemic; patient safety.

References

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1. Niedner MF, Muething SE, Sutcliffe KM. The high-reliability pediatric intensive care unit. Pediatr Clin North Am 2013;60(3):563–80. - PubMed
1. Reason J. Human error: models and management. BMJ 2000;320(7237):768–70. - PMC - PubMed
1. Weick KE. Organizing for transient reliability: the production of dynamic non-events. J Contingencies Crisis Manag 2011;19(1):21–7.