Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2020 Jul;42(7):1681-1689.
doi: 10.1002/hed.26285. Epub 2020 Jun 1.

Telemedicine for head and neck ambulatory visits during COVID-19: Evaluating usability and patient satisfaction

Eleanor Layfield  1 , Vasiliki Triantafillou  2 , Aman Prasad  1 , Jie Deng  3 , Rabie M Shanti  2 , Jason G Newman  2 , Karthik Rajasekaran  2
Affiliations

Telemedicine for head and neck ambulatory visits during COVID-19: Evaluating usability and patient satisfaction

Eleanor Layfield et al. Head Neck. 2020 Jul.

Abstract

Background: In light of the COVID-19 pandemic, there has been a rapid increase in telemedicine visits. Otolaryngology patient satisfaction with these visits has not yet been extensively studied using a validated survey.

Methods: All patients who had telemedicine visits with three head and neck surgeons, by phone or video-based platform, between March 25, 2020 and April 24, 2020. Retrospective chart reviews were conducted to determine demographic, disease, and treatment information. Patients who had a video visit were contacted by telephone and, if they could be reached and consented, were administered the telehealth usability questionnaire (TUQ).

Results: Hundred surveys were completed. The average score across all questions was 6.01 on a scale from 1 to 7, where 7 indicated the highest level of patient agreement. The highest scores were for questions related to satisfaction with telehealth (6.29), while the lowest were related to reliability (4.86).

Conclusions: Patients are generally highly satisfied with telemedicine.

Keywords: COVID-19; patient satisfaction; telehealth; telehealth usability questionnaire; telemedicine.

PubMed Disclaimer

Figures

FIGURE 1
FIGURE 1
Survey recruitment and participation [Color figure can be viewed at wileyonlinelibrary.com]
See this image and copyright information in PMC

References

    1. Prepare to Care for COVID‐19: Get Your Practice Ready. 2020. https://www.cdc.gov/coronavirus/2019-ncov/hcp/preparedness-resources.html. Accessed April 28, 2020.
    1. AAO‐HNS Telemedicine Committee. Prioritizing Novel Approaches to Telehealth for All Practitioners. AAO‐HNS. https://www.entnet.org/content/prioritizing-novel-approaches-telehealth-....
    1. AHNS Leadership and Patient Care Division. How COVID‐19 is Affecting our Head and Neck Community. AHNS COVID‐19 Bulletin 2020. https://www.ahns.info/covid-19-2020/.
    1. Telematics WGC on H. A Health Telematics Policy in Support of WHO's Health‐for‐All Strategy for Global Health Development: Report of the WHO Group Consultation on Health Telematics. Geneva; 1998.
    1. Huang EY, Knight S, Guetter CR, et al. Telemedicine and telementoring in the surgical specialties: a narrative review. Am J Surg. 2019;218(4):760‐766. 10.1016/j.amjsurg.2019.07.018. - DOI - PubMed