Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2020 Jun 3;8(2):154.
doi: 10.3390/healthcare8020154.

AI Chatbot Design during an Epidemic Like the Novel Coronavirus

Gopi Battineni  1 , Nalini Chintalapudi  1 , Francesco Amenta  1   2
Affiliations

AI Chatbot Design during an Epidemic Like the Novel Coronavirus

Gopi Battineni et al. Healthcare (Basel). .

Abstract

Since the discovery of the Coronavirus (nCOV-19), it has become a global pandemic. At the same time, it has been a great challenge to hospitals or healthcare staff to manage the flow of the high number of cases. Especially in remote areas, it is becoming more difficult to consult a medical specialist when the immediate hit of the epidemic has occurred. Thus, it becomes obvious that if effectively designed and deployed chatbot can help patients living in remote areas by promoting preventive measures, virus updates, and reducing psychological damage caused by isolation and fear. This study presents the design of a sophisticated artificial intelligence (AI) chatbot for the purpose of diagnostic evaluation and recommending immediate measures when patients are exposed to nCOV-19. In addition, presenting a virtual assistant can also measure the infection severity and connects with registered doctors when symptoms become serious.

Keywords: AI; artificial intelligence markup language (AIML); chat bots; functionalities; nCOV-19.

PubMed Disclaimer

Conflict of interest statement

The authors declare no conflicts of interest.

Figures

Figure 1
Figure 1
The designed framework of AI chatbot functionality.
Figure 2
Figure 2
Working functionality of the developed chatbot.
See this image and copyright information in PMC

References

    1. Jadhav K.P., Thorat S.A. Advances in Intelligent Systems and Computing. Springer; Berlin, Germany: 2020. Towards Designing Conversational Agent Systems.
    1. Battineni G., di Canio M., Chintalapudi N., Amenta F., Nittari G. Development of physical training smartphone application to maintain fitness levels in seafarers. Int. Marit. Health. 2019;70:180–186. doi: 10.5603/IMH.2019.0028. - DOI - PubMed
    1. Yan R. “Chitty-chitty-chat bot”: Deep learning for conversational AI; Proceedings of the Twenty-Seventh International Joint Conference on Artificial Intelligence (IJCAI-18); Stockholm, Sweden. 13–19 July 2018.
    1. Luo X., Tong S., Fang Z., Qu Z. Frontiers: Machines vs. humans: The impact of artificial intelligence chatbot disclosure on customer purchases. Mark. Sci. 2019 doi: 10.1287/mksc.2019.1192. - DOI
    1. Chung K., Park R.C. Chatbot-based heathcare service with a knowledge base for cloud computing. Cluster Comput. 2019;22:1925–1937. doi: 10.1007/s10586-018-2334-5. - DOI

LinkOut - more resources