Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2020 Apr 28:9:95.
doi: 10.4103/jehp.jehp_548_19. eCollection 2020.

Barriers and facilitators of deploying health kiosk in Iran: A qualitative study

Mozhgan Letafatnejad  1 , Mohammadreza Maleki  1 , Parvin Ebrahimi  1
Affiliations

Barriers and facilitators of deploying health kiosk in Iran: A qualitative study

Mozhgan Letafatnejad et al. J Educ Health Promot. .

Abstract

Introduction: It is less than a decade in Iran that integrated health kiosks have been limitedly provided to public by private sector. Considering the significant benefits of them, this study aimed to identify the barriers and facilitators for deploying kiosks in Iran's formal health system in three phases, "design and construct, implement, and use."

Materials and methods: This was a qualitative study in Iran, and the data were collected through 20 semi-structured interviews with experts in 2019. Participants were selected by purposeful method with the most diversity in terms of background and work experience; the interview texts were coded in MAXQDA10 software and analyzed through framework analysis. Participants' viewpoint was used to verify the data and observers' review to confirm them.

Results: The barriers for designing and constructing kiosks were identified in the form of two main themes: the overall structure of the country and the structure of the health system; the obstacles for implementing were categorized in one main theme, lack of sources; and the barriers to use were also fall into four themes related to people, policymakers, service providers, and designers of kiosks. The facilitators at construction and implementation phases included the overall structure of the country and the structure of health system. At the use stage, the facilitators related to people, health and insurance policymakers, and owners and constructers were identified.

Conclusion: It is possible to deploy health kiosks in the Iranian formal health system, although there are some time-consuming and costly barriers which can be overcome by the strengths and opportunities of the system.

Keywords: Deploy; Iran; health kiosk; health policy; health technology.

PubMed Disclaimer

Conflict of interest statement

There are no conflicts of interest.

Similar articles

See all similar articles

Cited by

  • The Role of Health Kiosks: Scoping Review.
    Maramba ID, Jones R, Austin D, Edwards K, Meinert E, Chatterjee A. Maramba ID, et al. JMIR Med Inform. 2022 Mar 29;10(3):e26511. doi: 10.2196/26511. JMIR Med Inform. 2022. PMID: 35348457 Free PMC article.

References

    1. Williams P, Nicholas D, Huntington P. Non use of health information kiosks examined in an information needs context. Health Info Libr J. 2003;20:95–103. - PubMed
    1. Best R, Michael L, Kumar R. Sustainability failures of rural telecenters: Challenges from the sustainable access in rural India (sari) project. ITID. 2008;4:31–45.
    1. Multi-Functional Kiosks. UK: 2018. Available from: http://wwwhealthkioskus/cmsphpid_cms . Last cited on 2018 Jan 18.
    1. Zwicker M, Seitz J, Wickramasinghe N. critical issues for the development of sustainable e-health solutions. Boston, MA: Springer; 2012. Adaptations for e-kiosk systems in Germany to develop barrier-free terminals for handicapped persons; pp. 99–112.
    1. Tony RA, Sarah T, Dhinagaran D, Ugargo AP. Design, development and implementation of a touch-screen health information kiosk for patients at the outpatient waiting area in a large tertiary care hospital in India: An evaluation of user satisfaction. J Health Inform Dev Ctries. 2013;7:8–19.