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. 2021 Mar;28(3):363-366.
doi: 10.1111/acem.14046. Epub 2020 Jul 27.

Emergency Department Overcrowding Lowers Patient Satisfaction Scores

Dana M King  1 , J Priyanka Vakkalanka  1   2 , Christian Junker  1 , Karisa K Harland  1   2 , Andrew S Nugent  1
Affiliations
Free article

Emergency Department Overcrowding Lowers Patient Satisfaction Scores

Dana M King et al. Acad Emerg Med. 2021 Mar.
Free article
No abstract available

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References

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    1. Weiss SJ, Derlet R, Arndahl J, et al. Estimating the degree of emergency department overcrowding in academic medical centers: results of the National ED Overcrowding Study (NEDOCS). Acad Emerg Med 2004;11:38-50.
    1. Tekwani KL, Kerem Y, Mistry CD, Sayger BM, Kulstad EB. Emergency department crowding is associated with reduced satisfaction scores in patients discharged from the emergency department. West J Emerg Med 2013;14:11-5.
    1. Pines JM, Iyer S, Disbot M, Hollander JE, Shofer FS, Datner EM. The effect of emergency department crowding on patient satisfaction for admitted patients. Acad Emerg Med 2008;15:825-31.
    1. Rabin E, Fernandez G, Mun S, Mathews K. 121 The association of hospital crowding with general and physician-specific customer service scores. Ann Emerg Med 2019;74:S49-S50.

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