Scaling virtual health at the epicentre of coronavirus disease 2019: A case study from NYU Langone Health

Abstract

The coronavirus disease 2019 (COVID-19) pandemic has accelerated the drive of health-care delivery towards virtual-care platforms. While the potential of virtual care is significant, there are challenges to the implementation and scalability of virtual care as a platform, and health-care organisations are at risk of building and deploying non-strategic, costly or unsustainable virtual-health systems. In this article, we share the NYU Langone Health enterprise approach to building and scaling an integrated virtual-health platform prior to and during the COVID-19 pandemic, and offer lessons learned and recommendations for health systems that need to undertake or are currently undertaking the transition to virtual-care delivery.

Keywords: COVID-19; Virtual health; coronavirus; digital health; health services administration; health-care innovations; telehealth; telemedicine; video visits.