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Review
. 2020 Sep 24;8(4):360.
doi: 10.3390/healthcare8040360.

Facilitators and Barriers Surrounding the Role of Administration in Employee Job Satisfaction in Long-Term Care Facilities: A Systematic Review

Kimberly Lee  1 , Michael Mileski  1 , Joanna Fohn  1 , Leah Frye  1 , Lisa Brooks  1
Affiliations
Review

Facilitators and Barriers Surrounding the Role of Administration in Employee Job Satisfaction in Long-Term Care Facilities: A Systematic Review

Kimberly Lee et al. Healthcare (Basel). .

Abstract

Previous literature has shown how associate engagement has positively impacted on productivity, job satisfaction, safety, retention, consumer sentiment, and financial performance in hospitals and healthcare systems. However, a lack of research showing the relationship between associate engagement and job satisfaction within the long-term care environment has existed. Our objective was to investigate characteristics within the long-term care environment that promote and detract from associate job satisfaction and extrapolate the best practices in maintaining job satisfaction and engagement. This systematic review queried CINAHL, PubMed (MEDLINE), and Academic Search Ultimate databases for peer-reviewed publications for facilitators and barriers commensurate with employee job satisfaction in long-term care facilities using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) and the Kruse Protocols. The authors identified 11 facilitators for job satisfaction and 18 barriers to job satisfaction in the 60 selected articles. The top four facilitators were Supportive Leadership, Capable and Motivated Employees, Positive Organizational Values, and Social Support Mechanisms. The top four barriers were condescending management style, high job demands, lack of self-care, and lack of training with medically complex patients. The systematic review revealed the importance of maintaining satisfied employees in the long-term care workplace through am emphasis leadership and on the facilitators identified to best serve their associates and improve care for residents.

Keywords: assisted living; associate engagement; job satisfaction; long-term care; nursing homes; older adults.

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Conflict of interest statement

The authors declare no conflict of interest.

Figures

Figure 1
Figure 1
Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) Flow Chart.
Figure 2
Figure 2
Total occurrences of facilitators in the review with the first four facilitators comprising 68.52% of the occurrences.
Figure 3
Figure 3
Total occurrences of top barriers in the review with the first six barriers comprising 60.82% of the occurrences.
Figure 4
Figure 4
(a,b) Percentage of facilitators and barriers by theme category.
See this image and copyright information in PMC

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