Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Comment
. 2020 Oct 26;22(10):e21057.
doi: 10.2196/21057.

Authors' Reply to: Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on "What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data"

Sonja Bidmon  1 , Ossama Elshiewy  2 , Ralf Terlutter  1 , Yasemin Boztug  2
Affiliations
Comment

Authors' Reply to: Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on "What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data"

Sonja Bidmon et al. J Med Internet Res. .
No abstract available

Keywords: health care management; multiattribute models; online physician ratings; patient satisfaction.

PubMed Disclaimer

Conflict of interest statement

Conflicts of Interest: None declared.

Comment on

Similar articles

See all similar articles

References

    1. Konerding U. Is a Ratio Scale Assumption for Physician Ratings Justified? Comment on "What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data". J Med Internet Res. 2020;22(10):e18289. doi: 10.2196/18289. - DOI - PMC - PubMed
    1. Bidmon Sonja, Elshiewy Ossama, Terlutter Ralf, Boztug Yasemin. What Patients Value in Physicians: Analyzing Drivers of Patient Satisfaction Using Physician-Rating Website Data. J Med Internet Res. 2020 Feb 03;22(2):e13830. doi: 10.2196/13830. https://www.jmir.org/2020/2/e13830/ - DOI - PMC - PubMed
    1. Michell J. Measurement scales and statistics: A clash of paradigms. Psychological Bulletin. 1986;100(3):398–407. doi: 10.1037/0033-2909.100.3.398. - DOI
    1. Arbore A, Busacca B. Customer satisfaction and dissatisfaction in retail banking: Exploring the asymmetric impact of attribute performances. Journal of Retailing and Consumer Services. 2009 Jul;16(4):271–280. doi: 10.1016/j.jretconser.2009.02.002. - DOI
    1. Matzler K, Sauerwein E. The factor structure of customer satisfaction: An empirical test of the importance-grid and the penalty-reward-contrast analysis. Int J of Service Industry Mgmt. 2002 Oct;13(4):314–332. doi: 10.1108/09564230210445078. - DOI

LinkOut - more resources