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. 2020 Nov;25(11):4327-4338.
doi: 10.1590/1413-812320202511.26342018. Epub 2019 Feb 1.

[Performance assessment of the use of information technology in health management: a systematic review of the literature on the topic]

[Article in Portuguese]
André Andrade Longaray  1 , Tiago Machado Castelli  1
Affiliations
Free article

[Performance assessment of the use of information technology in health management: a systematic review of the literature on the topic]

[Article in Portuguese]
André Andrade Longaray et al. Cien Saude Colet. 2020 Nov.
Free article

Abstract
in English, Portuguese

Information Technology (IT) has become fundamental in the provision of healthcare services, encompassing the entire gamut of aspects involved in the area. For this reason, IT can make a significant contribution to the performance of health organizations. There is a knowledge gap about how to introduce and implement improvements in these technologies, one of the reasons cited being the lack of studies on the topic of Evaluation of the Performance of Information Technology in health. The objective of this work is to contribute to the dissemination of knowledge on the subject, by conducting a systematic review using Proknow-C (Knowledge Development Process-Constructivist). By means of the analysis of production metrics, it was seen how the studies comprised in the Bibliographical Portfolio of research represent the area of knowledge investigated. Based on a systematic analysis of the content of these publications, it was possible to ascertain the knowledge gaps still existing in the area. As a limitation of the study, the constructivist nature of Proknow-C is the main issue and, in the suggestions for future research, it is recommended that, based on the analysis performed, the knowledge gaps identified be filled.

A Tecnologia da Informação (TI) tornou-se fundamental na prestação de serviços de cuidado à saúde, abrangendo a pluralidade dos aspectos que envolvem a área. Isso faz com que a TI possa oferecer significativa contribuição ao desempenho das organizações de saúde. Há uma lacuna do conhecimento sobre como realizar e implementar melhorias nessas tecnologias, que como um dos motivos, cita-se a carência de estudos com o tema de Avaliação de Desempenho de Tecnologia da Informação na saúde. O objetivo deste trabalho é contribuir na disseminação do conhecimento sobre o assunto, através da realização de uma revisão sistemática com o emprego do “Knowledge Development Process – Constructivist (Proknow-C)”. Através da análise de métricas de produção, observou-se de que forma os estudos integrantes do Portfólio Bibliográfico da pesquisa representam a área do conhecimento investigada, e a partir de uma análise sistemática do conteúdo dessas publicações foi possível indicar as lacunas do conhecimento ainda existentes na área. Como limitação do estudo destaca-se a característica construtivista do “Proknow-C” e, nas sugestões para futuras pesquisas, recomenda-se o preenchimento das lacunas de conhecimento observadas, oriundas da análise realizada.

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