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. 2020 Oct;7(5):742-748.
doi: 10.1177/2374373519884835. Epub 2019 Nov 3.

Measuring Patient-Reported Shared Decision-Making to Promote Performance Transparency and Value-Based Payment: Assessment of collaboRATE's Group-Level Reliability

Rachel C Forcino  1 , Marcus Thygeson  2 , A James O'Malley  1   3 , Marjan J Meinders  4 , Gert P Westert  4 , Glyn Elwyn  1
Affiliations

Measuring Patient-Reported Shared Decision-Making to Promote Performance Transparency and Value-Based Payment: Assessment of collaboRATE's Group-Level Reliability

Rachel C Forcino et al. J Patient Exp. 2020 Oct.

Abstract

Shared decision-making (SDM) between clinicians and patients is a key component of patient experience, but measurement efforts have been hampered by a lack of valid and reliable measures that are feasible for routine use. In this study, we aim to investigate collaboRATE's reliability, calculate required sample sizes for reliable measurement, and compare Consumer Assessment of Healthcare Providers and Systems (CAHPS) patient experience survey items to collaboRATE. CollaboRATE's provider group-level reliability reached acceptable reliability at 190 patient reports, while the CAHPS SDM measure demonstrated similar reliability at a sample size of 124. The CAHPS communication measure reached acceptable reliability with 55 patient reports. A strong correlation was observed between collaboRATE and CAHPS communication measures (r = 0.83). As a reliable measure of SDM, collaboRATE may be useful for both building payment models that support shared clinical decision-making and encouraging data transparency with regard to provider group performance.

Keywords: communication; measurement; medical decision-making; outpatient satisfaction data; patient feedback; patient satisfaction.

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Conflict of interest statement

Declaration of Conflicting Interests: The author(s) declared the following potential conflicts of interest with respect to the research, authorship, and/or publication of this article: Glyn Elwyn is a developer of the collaboRATE measure; he is also an adviser to PatientWisdom, an organization which offers to collect collaboRATE data.

Figures

Figure 1.
Figure 1.
Case-mix adjusted collaboRATE top-box scores by provider group (n = 153 groups).
Figure 2.
Figure 2.
CollaboRATE correlations with Consumer Assessment of Healthcare Providers and Systems (CAHPS) communication and shared decision-making measures.
See this image and copyright information in PMC

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