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. 2021 Mar;34(2):115-118.
doi: 10.1177/0840470420980478. Epub 2020 Dec 23.

A model of an agile organization designed to better manage the COVID-19 crisis

Fabrice Brunet  1   2 , Kathy Malas  1   2 , Danielle Fleury  1
Affiliations

A model of an agile organization designed to better manage the COVID-19 crisis

Fabrice Brunet et al. Healthc Manage Forum. 2021 Mar.

Abstract

COVID-19 strongly hit healthcare organizations due to three factors: the lack of knowledge of this new virus, the fear of the people, and the continuous modifications in the management of the crisis. This situation required flexibility and adaptability of organizations, as our university health centre demonstrated. It relied on a decentralized model of management based on three pillars: a culture of innovation and creativity, an agile organizational structure, and an open innovation ecosystem and network. These assets were already developed prior to the onset of COVID-19 and helped our organization to better respond to the crisis.

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Figures

Figure 1.
Figure 1.
CHUM’s organic model. CHUM indicates Centre hospitalier de l’Université de Montréal.
See this image and copyright information in PMC

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