Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2020 Dec;7(6):1556-1562.
doi: 10.1177/2374373520942402. Epub 2020 Jul 17.

Relationship Between Patient Satisfaction and Willingness to Comply With Physicians' Recommendation in Referral Surgical Outpatient Clinic in Nigeria

K E Okonta  1 , D S Ogaji  2
Affiliations

Relationship Between Patient Satisfaction and Willingness to Comply With Physicians' Recommendation in Referral Surgical Outpatient Clinic in Nigeria

K E Okonta et al. J Patient Exp. 2020 Dec.

Abstract

The relationship between patient satisfaction with surgical care and their willingness to comply with doctors' recommendations has not been studied in the country. This study determined the relationship between ambulatory patients' satisfaction with care and their willingness to adhere to the surgeons' recommendations in the surgical outpatient clinic (SOPC) of the University Teaching Hospital. This analytical cross-sectional study was conducted among 490 adult respondents at the SOPC selected through a systematic sampling method with a sample interval of 1:2. The short form of the Patient Satisfaction Questionnaire with 7 domains and tool developed for patient willingness to comply with surgeons' recommendations were used. Descriptive and inferential analyses were performed, and P values of <.05 were considered significant. A total of 466 respondents' data were analyzed, giving a response rate of 95.1%. About 52.8% were males and 47.2% were females. The associations between domains of patient satisfaction and willingness to surgical instructions were mostly weak and nonsignificant. Their satisfaction with communication with the surgeons was the most consistent predictor of patient willingness and showed significant relationships with their willingness to accept follow-up visits (P = .002), drug prescription (P < .001), and further investigation (P < .001). Access/convenience and general satisfaction were significantly associated with their willingness to recommend the surgery clinic to close friends and relatives. Patient satisfaction with care has a significant relationship with their willingness to adhere to surgical recommendations.

Keywords: Nigeria; ambulatory care; patients’ satisfaction; patients’ willingness; quality of care; surgery clinic.

PubMed Disclaimer

Conflict of interest statement

Declaration of Conflicting Interests: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

Figures

Figure 1.
Figure 1.
Score distribution in scales measuring patient overall satisfaction and willingness.
Figure 2.
Figure 2.
Scatterplot of the association of patients’ overall willingness and their overall satisfaction.
See this image and copyright information in PMC

Similar articles

See all similar articles

Cited by

References

    1. Aggarwal A. The evolving relationship between surgery and medicine. Virtual Mentor. 2010;12:119–23. - PubMed
    1. Tesler UF. The history of art versus the art of surgery. Tex Heart Inst J. 2012;39:825–30. - PMC - PubMed
    1. Ries NM, Caulfield TA. Accountability in health care and legal approaches: Canadian Policy Research Networks. Health Network; 2004.
    1. Jha D, Frye AK, Schlimgen J. Evaluating variables of patient experience and the correlation with design. Patient Satisfact J. 2017;5:33–45.
    1. Lewis JR. Patient views on quality care in general practice: literature review. Soci Sci Med. 1994;39:655–70. - PubMed

LinkOut - more resources