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. 2021 Jan 15:14:103-114.
doi: 10.2147/JMDH.S279154. eCollection 2021.

Pharmacy Technicians' Perception About Symptoms and Concerns of Older Patients Visiting Pharmacies: A Cross-Sectional Study

Katharina Homann  1   2 , Thilo Bertsche  1   2 , Susanne Schiek  1   2
Affiliations

Pharmacy Technicians' Perception About Symptoms and Concerns of Older Patients Visiting Pharmacies: A Cross-Sectional Study

Katharina Homann et al. J Multidiscip Healthc. .

Abstract

Purpose: Older patients are still not sufficiently integrated into multidisciplinary care concepts including geriatric and palliative care. They do, however, regularly visit pharmacies to fill prescriptions or to buy self-medication. Thus, they have frequent contact with pharmacy technicians (PTs), who are widely involved in counselling in Germany. However, it is not known whether geriatric symptoms are recognized by PTs and to what extent older patients use their pharmacy to address geriatric or palliative concerns. This study aimed to investigate PTs' impression of older patients' symptoms, geriatric and palliative concerns in consultations, as well as multidisciplinary collaboration.

Patients and methods: We conducted a cross-sectional study in April-May 2019. Using a self-administered questionnaire, PTs were asked about (i) geriatric symptoms, (ii) geriatric and palliative concerns older patients expressed in routine consultations, (iii) supposed reasons for inadequate care, and (iv) PTs' desire for multidisciplinary cooperation.

Results: (i) The 5 most common symptoms the 339 participating PTs recognized in the community pharmacy were pain, insomnia, restricted mobility, eye disorders, and constipation. (ii) The three most frequently addressed non-drug-related geriatric palliative concerns were mental strain, loneliness, and mourning. (iii) As reasons for inadequate patient care, PTs predominantly mentioned patient-related reasons (299 of 518 reasons, 58%). (iv) 85% of the PTs desired closer cooperation with general practitioners, 84% with nursing services and 39% with palliative physicians.

Conclusion: PTs frequently saw older patients visiting the pharmacy who suffer from a variety of symptoms. PTs were additionally confronted with diverse geriatric or palliative concerns. We deduce, first, a need for PT training in geriatric and palliative care. Second, multidisciplinary care concepts and research should include pharmacies because they seem to be a low-threshold contact to older patients, who might need access to adequate care.

Keywords: community pharmacy; geriatrics; interdisciplinary health team; palliative care; symptom burden.

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Conflict of interest statement

The authors report no conflicts of interest in this work.

Figures

Figure 1
Figure 1
PTs’ impression of symptom prevalence in older patients in pharmacy consultations. Percentages refer to the total number of N=339 respondents.
Figure 2
Figure 2
PTs’ impression of whether symptoms impair older patients in pharmacy consultations. Percentages refer to the total number of N=339 respondents.
Figure 3
Figure 3
PTs’ impression about the need for support in symptoms of older patients in pharmacy consultations. Percentages refer to the total number of N=339 respondents.
Figure 4
Figure 4
PTs’ perception of the prevalence of geriatric palliative concerns of older patients in pharmacy consultations. Drug-related and non-drug-related geriatric palliative concerns. Percentages refer to the total number of 339 respondents. *Non-drug related concerns.
Figure 5
Figure 5
PTs’ impression about the need for support of geriatric palliative concerns of older patients in pharmacy consultations. Drug-related and non-drug-related geriatric palliative concerns. Percentages refer to the total number of 339 respondents. *Non-drug related concerns.
Figure 6
Figure 6
PTs suggested possible reasons for inadequate everyday support for older patients. Open responses to the question were categorized post-hoc: Subcategories are divided into three different main categories: patient-related aspects (black), medical care by health care professional (grey), and structure of care (white).
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