Patient satisfaction and patient experience are not interchangeable concepts-authors' reply

Valentyna Anufriyeva^{1

2}, Milena Pavlova¹, Tetiana Stepurko^{2

3}, Wim Groot^{1

4}

Affiliations

¹ Department of Health Services Research, Faculty of Health, Medicine and Life Sciences, CAPHRI, Maastricht University Medical Center, Maastricht University, Maastricht, The Netherlands.
² Ukrainian-Swiss project "Medical Education Development", Swiss Tropical and Public Health Institute, Povitroflotskiy ave. 62, app. 82, Kyiv 03151, Ukraine.
³ School of Public Health, National University of Kyiv-Mohyla Academy, Povitroflotskiy ave. 62, app. 82, Kyiv 03151, Ukraine.
⁴ Top Institute Evidence-Based Education Research (TIER), Maastricht University, Maastricht, The Netherlands.

Comment

Valentyna Anufriyeva et al. Int J Qual Health Care. 2021.

. 2021 Feb 20;33(1):mzab024.

doi: 10.1093/intqhc/mzab024.

Valentyna Anufriyeva^{1

2}, Milena Pavlova¹, Tetiana Stepurko^{2

3}, Wim Groot^{1

4}

¹ Department of Health Services Research, Faculty of Health, Medicine and Life Sciences, CAPHRI, Maastricht University Medical Center, Maastricht University, Maastricht, The Netherlands.
² Ukrainian-Swiss project "Medical Education Development", Swiss Tropical and Public Health Institute, Povitroflotskiy ave. 62, app. 82, Kyiv 03151, Ukraine.
³ School of Public Health, National University of Kyiv-Mohyla Academy, Povitroflotskiy ave. 62, app. 82, Kyiv 03151, Ukraine.
⁴ Top Institute Evidence-Based Education Research (TIER), Maastricht University, Maastricht, The Netherlands.

No abstract available

Comment on

Patient satisfaction and patient experience are not interchangeable concepts.
Bull C. Bull C. Int J Qual Health Care. 2021 Feb 20;33(1):mzab023. doi: 10.1093/intqhc/mzab023. Int J Qual Health Care. 2021. PMID: 33533407 No abstract available.