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Comparative Study
. 2021 Jul;131(7):E2393-E2401.
doi: 10.1002/lary.29387. Epub 2021 Feb 15.

Are Spanish-Speaking Families Less Satisfied with Care in Pediatric Otolaryngology?

Grace M Wandell  1   2 , Xing Wang  3 , Kathryn B Whitlock  3 , Alizabeth K Weber  4 , Kathleen C Y Sie  1   2 , Juliana Bonilla-Velez  1   2   3
Affiliations
Comparative Study

Are Spanish-Speaking Families Less Satisfied with Care in Pediatric Otolaryngology?

Grace M Wandell et al. Laryngoscope. 2021 Jul.

Abstract

Objectives/hypothesis: Language barriers may impact family experience, which is a key measure of healthcare quality. We compared family satisfaction between Spanish-speaking families (SSF) and English-speaking families (ESF) in pediatric otolaryngology.

Study design: Retrospective cohort study.

Methods: Responses from the Family Experience Survey (FES), a hospital quality benchmarking survey, were analyzed from 2017 to 2019 at one academic pediatric otolaryngology practice. Question responses were compared between SSF versus ESF using mixed effect logistic regression models, adjusting for patient age, medical complexity, and insurance.

Results: A total of 4,964 FES survey responses were included (14% SSF). In multivariate analysis adjusting for age, medical complexity, and insurance, SSF were 1.7 times more likely than ESF to rate their provider with the highest rating (i.e. 9-10/10; 95% confidence interval [CI] 1.24-2.22). However, SSF were less likely than ESF to provide the highest rating on many individual aspects of care, including whether providers explained things intelligibly (odds ratio [OR] 0.43, 95% CI 0.25-0.74), listened carefully (OR 0.36, 95% CI 0.28-0.47), knew their medical child's history (OR 0.53, 95% CI 0.44-0.64), provided understandable information (OR 0.36, 95% CI 0.16-0.83), spent sufficient time with them (OR 0.38, 95% CI 0.31-0.48), allowed them to discuss their questions (OR 0.57, 95% CI 0.47-0.70), or had enough input in their children's' care (OR 0.46, 95% CI 0.26-0.80).

Conclusions: In a large cohort of pediatric otolaryngology patients, SSF rated many individual aspects of their child's care less positively compared to ESF, despite rating their provider highly. Further research is needed to explore the reasons for these differences and how they can be improved.

Level of evidence: 4 Laryngoscope, 131:E2393-E2401, 2021.

Keywords: Health policy; health services; healthcare disparities; healthcare quality assessments.

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References

REFERENCES

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    1. Chen C, Boss EF. Patient satisfaction as a component of health care quality in otolaryngology. Curr Otorhinolaryngol Rep 2014;2:8-12.

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