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. 2021 Feb 18:14:185-197.
doi: 10.2147/PRBM.S293839. eCollection 2021.

How to Reduce Employees' Turnover Intention from the Psychological Perspective: A Mediated Moderation Model

Zhen Yan  1 , Zuraina Dato Mansor  2 , Wei Chong Choo  2 , Abdul Rashid Abdullah  2
Affiliations

How to Reduce Employees' Turnover Intention from the Psychological Perspective: A Mediated Moderation Model

Zhen Yan et al. Psychol Res Behav Manag. .

Abstract

Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates.

Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested.

Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects.

Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention.

Conclusion: The findings implied that hoteliers should focus on employees' PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced.

Keywords: four-star and five-star hotels in China; job satisfaction; organizational commitment; position; psychological capital; turnover intention.

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Conflict of interest statement

The authors report no conflicts of interest in this work.

Figures

Figure 1
Figure 1
Direct contribution of hospitality to global GDP. Source: Economic Impact of Global Travel & Tourism (2018).
Figure 2
Figure 2
Direct contribution of hospitality to global employment. Source: Economic Impact of Global Travel & Tourism (2018).
Figure 3
Figure 3
Proposed structural model.
See this image and copyright information in PMC

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